Website Services Agreement

1. Agreement and acceptance

This Agreement applies to every website plan purchased from Zajac Web Works ("we", "us"). By completing a purchase (for example, through our Stripe checkout) or paying an invoice from us, Client agrees to this Agreement as it stands on the date of purchase. We email Client a copy of these terms after purchase. Our website's Terms, cancellation and refund policies are part of this Agreement; if they ever conflict, this Agreement controls.

2. Services and plans

Both plans include a short monthly report of website visits and contact-form inquiries, and help connecting a custom domain Client owns. Work beyond the plan (for example online stores, payments, logins, booking or ordering systems, custom applications, logo design, copywriting beyond the site, or more pages than the plan allows) is not included. We'll tell Client if a request falls outside the plan and, if Client wants it, quote it separately in writing before starting.

3. Fees and billing

1. The setup fee is charged at purchase. The monthly fee starts at purchase and renews automatically each month on the same date until cancelled.
2. Payments are processed by Stripe. Client authorizes us to charge the payment method on file for each monthly fee. Client can update their card, view invoices or cancel at any time through the billing portal.
3. Prices don't include sales tax. If we're required to collect sales tax in the future, we'll give Client at least 30 days' email notice before adding it.
4. We may change monthly prices with at least 30 days' email notice. The new price applies only from the next billing date after the notice period, and Client may cancel before then.
5. If a monthly payment fails, we'll email Client. If it's still unpaid 14 days after that email, we may take the site offline until payment is made. We'll restore it promptly once payment is received.

4. Building and launching the site

1. We aim to launch the site within 1–2 business days after payment, provided we have the information we need. Delays in getting needed information from Client extend this timeline.
2. We build the site from information Client gives us and from accurate public information about Client's business (such as its listings, hours, services and public reviews). Client should review the site after launch and tell us about any errors, which we'll correct at no charge.
3. Client may request changes at any time by replying to our emails. Starter includes small edits (such as updated hours, services, text, colors or photos). Pro includes monthly content updates. We'll make reasonable requests promptly.

5. Client's responsibilities and content

1. Client confirms that information it provides is accurate, and that it has the right to use any text, photos, logos or other materials it sends us ("Client Content").
2. Client grants us permission to use, copy and display Client Content only to build, host, maintain and improve Client's website.
3. Client is responsible for the legality of its own business, products, prices, claims and offers shown on the site. We may refuse to publish, or remove, content that we reasonably believe is illegal, infringing, misleading or harmful, and we'll tell Client if we do.

6. Domain names

Client buys and owns any custom domain name in Client's own name and pays the registrar directly (typically about $10–20 per year). We never need Client's registrar password. With Client's permission we connect the domain to the site and provide the DNS settings to enter. Client is responsible for keeping the domain registered and renewed.

7. Hosting and availability

Sites are hosted on Netlify, a third-party hosting provider, in our account while Client's plan is active. We use reasonable efforts to keep the site online, secure and working, and to fix problems promptly once we know about them. We don't guarantee uninterrupted availability, and we're not responsible for outages caused by the hosting provider, the internet, domain registrars, or Client's own changes to its domain settings.

8. Contact form, inquiries and privacy

Messages that visitors send through the contact form on Client's site are forwarded to Client's email address on file, usually within the hour. We use these messages only to deliver them to Client and don't sell or share them with anyone else. We use Client's own information only to provide the service and contact Client about it. Stripe processes payments; we never see or store full card numbers. Client is responsible for how it uses and responds to inquiries it receives.

9. Ownership

1. Client owns its business name, trademarks, Client Content and domain name.
2. Once the setup fee is paid, the website we built for Client (its design, text and code as delivered) is Client's to use for its business, including after cancellation. If Client cancels, we'll provide the site's files on request.
3. We keep ownership of our general know-how, tools, templates and code components that aren't specific to Client, and we may reuse them for other work. Our use of them doesn't limit Client's right to use its site.
4. Free previews, and any site not paid for, remain the property of Zajac Web Works and may not be copied or used as a live website.
5. We may mention Client's business and show its site as an example of our work. Client can ask us to stop at any time by email.

10. Cancellation

1. Client may cancel at any time through the billing portal or by emailing us. There's no cancellation fee. The site stays online through the end of the current paid month, and Client won't be charged again.
2. After the paid period ends, we may take the site offline and remove it from our hosting account. Client can request its site files before or within 60 days after cancellation.
3. We may end this Agreement: (a) immediately if Client uses the site for illegal activity or seriously breaches this Agreement; (b) after the 14-day notice in Section 3 for non-payment; or (c) for any other reason with at least 30 days' email notice, in which case we'll refund any monthly fee paid for time after service ends and provide Client's site files.

11. Refunds

Previews are free, so Client pays only after seeing and approving the work. If we're unable to launch Client's site after Client pays the setup fee, we'll refund the setup fee in full. Once the site has launched, the setup fee isn't refundable. Monthly fees already paid aren't refunded except as stated in Section 10(c), but Client may cancel future months at any time.

12. No guarantees of results

We build and maintain the site with reasonable care and skill. We don't promise any particular search ranking, number of visitors, inquiries, sales or other business results. Except as stated in this Agreement, the services are provided "as is", to the extent the law allows.

13. Limitation of liability

To the extent the law allows, neither party is liable to the other for indirect, incidental or consequential damages, such as lost profits or lost business, and our total liability under this Agreement is limited to the amount Client paid us in the 3 months before the event giving rise to the claim. Nothing in this Agreement limits liability that can't legally be limited.

14. Changes to this Agreement

We may update this Agreement. For existing clients, changes take effect 30 days after we email notice of them, and Client may cancel before then if it doesn't agree. Each version is dated at the top of this page.

15. General

• This Agreement is governed by the laws of the State of Iowa. Any dispute will be handled in the state courts located in Johnson County, Iowa, or in small claims court where eligible. We'll always try to resolve concerns informally first: just email us.
• Notices may be sent by email: to Client at the email used at checkout (or a later one Client gives us), and to us at the address below.
• We're an independent contractor; this Agreement doesn't create a partnership or employment relationship.
• Neither party is responsible for delays caused by events beyond its reasonable control.
• If any part of this Agreement is unenforceable, the rest stays in effect. This Agreement, with the policies on our website, is the entire agreement between Client and us about these services.

Contact

Zajac Web Works · Gunnar Zajac · Iowa City, IA · gunnarz921@gmail.com
Billing portal: billing.stripe.com